Shipping Policy

Effective Date: January 10, 2025

At Jumimatt Ltd, we strive to deliver your purchases promptly and securely. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our website, Jumimatt Ltd. By placing an order with us, you agree to the terms described herein.

We offer shipping services to locations within Kenya and select international destinations. Shipping costs, estimated delivery times, and availability will depend on the destination and the chosen shipping method, which will be displayed at checkout. Customers are encouraged to review this information carefully before completing their purchase. Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, carrier delays, or customs processing for international shipments.

Orders are processed and dispatched within 1-2 business days of confirmation, excluding weekends and public holidays. You will receive a confirmation email with tracking details once your order has been shipped. We recommend using the provided tracking information to monitor your shipment’s progress. If there are any issues with delivery, please contact our customer service team promptly at davidonguka@gmail.com or call +254713542259 for assistance.

We require accurate and complete shipping information to ensure successful delivery. Jumimatt Ltd is not responsible for delays or additional charges resulting from incorrect or incomplete address details provided by the customer. In the event of a failed delivery due to incorrect information, the customer may be responsible for reshipping costs.

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the product price or shipping costs displayed on our Website. We recommend checking with your local customs office for information on applicable fees before placing an order. Jumimatt Ltd is not liable for delays caused by customs clearance processes.

Certain products may have shipping restrictions or specific requirements due to their nature, size, or destination. These restrictions will be communicated on the product page or during the checkout process. Customers are advised to review these details to ensure their order complies with local regulations and shipping policies.

In cases where a shipment is lost or damaged during transit, customers must notify us within 48 hours of the scheduled delivery date. We will work with the carrier to resolve the issue and, where appropriate, arrange for a replacement or refund. Please note that claims for lost or damaged shipments may require documentation or evidence, such as photographs of the damaged item or packaging.

Jumimatt Ltd reserves the right to update this Shipping Policy at any time without prior notice. Changes will take effect immediately upon posting on our Website. By continuing to use our services, you accept the terms of the updated policy. For any questions or concerns about shipping, please contact our customer service team. Thank you for choosing Jumimatt Ltd for your shopping needs.