Refund Policy

Refund Policy

Effective Date: January 10, 2025

At Jumimatt Ltd, customer satisfaction is our priority. We understand that circumstances may arise where you need to request a refund for a product purchased from our website, Jumimatt Ltd. This Refund Policy outlines the conditions under which refunds are issued and the process for requesting a refund. By shopping with us, you agree to the terms described below.

Refunds are available for products returned within 7 days of delivery, provided they meet the eligibility criteria. To qualify for a refund, items must be unused, undamaged, and in their original packaging. Customers must contact our customer service team at davidonguka@gmail.com or call +254713542259 to initiate a refund request. Please provide the order details and a brief explanation of the reason for the refund. Once approved, we will provide instructions for returning the item.

Refunds will be processed after we receive and inspect the returned item to ensure it meets the eligibility criteria. If the returned product is in satisfactory condition, the refund will be issued using the original payment method within 7-10 business days. Shipping costs incurred during the original purchase are non-refundable unless the return is due to an error on our part, such as receiving a defective or incorrect item. Customers will be notified via email once the refund has been processed.

Certain products are not eligible for refunds, including perishable items, health and hygiene products, and any products marked as non-returnable on the product page. Additionally, items that are returned in a used, damaged, or otherwise unsellable condition may not qualify for a refund. Customers are encouraged to carefully review product descriptions and policies before making a purchase.

In cases where an item is received in a defective or damaged condition, or if an incorrect product is delivered, customers must notify us within 48 hours of delivery. We will arrange for a replacement or full refund, including any associated shipping costs, at no additional charge. For defective items, customers may be required to provide photographic evidence or other documentation to support the claim.

Jumimatt Ltd reserves the right to refuse refund requests that do not comply with the terms outlined in this policy. Customers are responsible for the cost of return shipping unless the refund is due to an error on our part. For international orders, customs duties, taxes, and fees are non-refundable.

We reserve the right to update this Refund Policy at any time without prior notice. Changes will take effect immediately upon posting on our website. Customers are encouraged to review this policy periodically to stay informed about any updates. For further assistance or questions regarding refunds, please contact our customer service team. Thank you for choosing Jumimatt Ltd for your shopping needs.